Network Performance Issues

Incident Report for ValuTrac Software

Resolved

The issue was triggered by a software bug causing a CPU usage spike resulting in 502 errors for our customers. The underlying bug was removed and this issue has been resolved.

Posted Jul 02, 2019 - 13:30 CDT

Monitoring

ValuTrac is observing network performance issues. Customers may have experienced a 502 error while trying to access their ValuTrac site.

A fix has been implemented for this issue and is currently being monitored.

Posted Jul 02, 2019 - 09:18 CDT

This incident affected: Network Infrastructure, ValuTrac Support Site, Vendor Directory, Mobile App - ValuTracOne, and API VT Connect.